FAQ

Can't find answers? We have put together frequently asked questions from our cherished customers for your benefit! 

ORDERS & SHIPPING

How much does shipping cost?
You don’t have to worry about the shipping cost. We offer free shipping on all orders to all our customers.

All you have to do is buy and we will deliver to your doorstep.

How long does shipping take?

Please allow 4 - 10 business days for delivery. All of our products are dispatched within 2 business days. However, during peak times such as holiday seasons and public holidays, this may be delayed slightly.

We will email you a tracking number, usually after we have shipped your order.

Most of our items shipped to the United Kingdom, Canada, and Australia will take 2 - 4 weeks as we select a balance of the fastest and cost effective shipping offered.

If your items have not arrived within 20 business days, please contact us at info@pjkitchenaccessories.com so we may assist you regarding the status of your order..

Orders depending on the destination in the world might take longer because of couriers and customs inspection. So please take this into consideration should your order not arrive within 30 days.

Where do you ship to? 

We are shipping to the United States, Canada, the United Kingdom, and Australia.

Can I track my order?

Yes, you can! We will send you a tracking code as soon as we ship your order. This normally happens within 2 business days after you have placed an order.

When will I receive my order? 

You will receive your order within 4 - 10 business days.

What do I do if I never receive my order?

Kindly contact us via email at info@pjkitchenaccessories.com so we may assist you regarding the status of your order.

What do I do if I receive a defective order?

Should you receive a defective order please contact us immediately at info@pjkitchenaccessories.com, we will address your issue per our return policy as soon as practicable.

How do I contact your company if my question isn’t answered here?

Please contact us at info@pjkitchenaccessories.com with all the questions you have. We will answer them as soon as we can.

Return Policy

What is your return policy?

If for any reason you're unhappy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.

It's ok if you changed your mind. These things happen. 

To start the process, please send us an email at info@pjkitchenaccessories.com with the following information:

• Your name
• Order number
• The issue (faulty product, wrong item)
• What you'd like(exchange or refund)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 
Please send your purchase to this address: 2010 Pinewood Road, Fairbanks AK 99709, United States. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 8 business days.

Refunds Policy

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 8 business days.