RETURN & REFUND POLICY

Returns

Thanks for buying from PJ Kitchen Accessories.

If for any reason you're unhappy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.

It's ok if you changed your mind. These things happen.

To start the process, please send us an email at info@pjkitchenaccessories.com with the following information:

Your name
Order number
The issue (faulty product, wrong item)
What you'd like(exchange or refund)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please send your purchase to this address: 2010 Pinewood Road, Fairbanks AK 99709, United States.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 8 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pjkitchenaccessories.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pjkitchenaccessories.com and send your item to 2010 Pinewood Road, Fairbanks AK 99709, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2010 Pinewood Road, Fairbanks AK 99709, United States

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.